CATHERINEHANSSENS relies on Bpost to ship your order. Deliveries are done on working days, to the delivery address you've indicated. After we received the payment and your package has been shipped, you will receive an email with a tracking code. If nobody is present, the courier will leave a note so you can collect the package from the nearest post office, in accordance with Bpost regulations. If a product is out of stock and you would like to know when/if it will be available again, please send us an email at mailto:email@example.com and we will be pleased to inform you.
SHIPPING COSTS & DELIVERY TIMES
BELGIUM: €6 / 3-4 working days
THE NETHERLANDS: €16,40 /4-6 working days
LUXEMB0URG: €16,40 /4-6 working days
GERMANY: €16,40 /4-6 working days
FRANCE: €16,40 /4-6 working days
UNITED KINGDOM: €16,40 /4-6 working days
If you want to return an item, please notify us at mailto:firstname.lastname@example.org within 14 days after your purchase.
Items must be in unused and unopened condition, including the original packaging.
Returns have to be send back to: CATHERINEHANSSENS
Don't forget to provide your return with a trackable shipping method. You will be responsible for paying your own shipping costs for your returns. Shipping costs are non-refundable.
As soon as we received the goods in the conditions according to the return policy, the credit will automatically be applied to the original method of payment within a certain amount of days.